Privacy Policy

01Information we collect

We collect only the information we need to serve you:

• Information you give us: your name, phone number, email address, delivery address, reservation details (date, time, number of guests, special requests), dietary preferences or allergy notes, and any feedback or messages you send us.
• Order and payment information: items ordered, order value and transaction references. Card, UPI and other payment details are processed by our payment partners; we do not store your full card or bank details.
• Automatically collected information: basic technical data such as your device type, browser, IP address, pages visited and time spent, collected through standard server logs and cookies.
• Information from third parties: details shared with us by ordering, reservation, delivery or payment platforms you use to transact with us.

02How we use your information

• To process, prepare and deliver your orders and to confirm and manage table reservations.
• To process payments, refunds and cancellations.
• To contact you about your order or reservation, including by phone, SMS, email or WhatsApp.
• To respond to your questions, feedback and complaints.
• To send offers, events and updates where you have agreed to receive them — you can opt out at any time.
• To improve our menu, service, Website and customer experience.
• To comply with legal, tax and regulatory obligations and to prevent fraud or misuse.

03Third-party services

Some services on our Website are provided by trusted third parties, which have their own privacy policies:

• Online menu and ordering — provided through Petpooja (crabresto.petpooja.com).
• Table reservations — handled through a third-party reservation link.
• Maps and directions — Google Maps.
• Social media — Instagram and WhatsApp.
• Payment gateways and delivery partners used to complete your order.

When you use these services, the information you provide is also governed by that provider’s privacy policy. We encourage you to read them.

04Sharing of information

We do not sell or rent your personal information. We share it only:

• with service providers who help us run our business (ordering, payments, delivery, reservations, hosting, messaging), and only for that purpose;
• when required by law, court order or a government authority;
• to protect the rights, property or safety of CRAB, our guests or others;
• with your consent, or as part of a merger, acquisition or transfer of our business.

05Cookies

Our Website may use cookies and similar technologies to keep it working properly, remember your preferences and understand how visitors use it. You can block or delete cookies through your browser settings; some features may not work as intended if you do.

06Data retention

We keep personal information only for as long as needed for the purposes described in this policy, or as required by applicable law (for example, for tax and accounting records). After that, we delete or anonymise it.

07Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you may:

• request access to the personal information we hold about you;
• ask us to correct or update inaccurate information;
• ask us to delete your information, where we are not required to retain it;
• withdraw consent for marketing messages at any time;
• raise a grievance about how your data is handled.

To exercise these rights, contact us at info@crabresto.com. We will respond within a reasonable time.

09Children’s privacy

Our Website and online services are not directed at children under 18. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has shared information with us, please contact us and we will delete it.

10Links to other websites

Our Website contains links to other websites and platforms. We are not responsible for the content or privacy practices of those sites.

11Grievance officer

For any concerns or complaints about the processing of your personal information, you may write to our Grievance Officer at info@crabresto.com. We will acknowledge your complaint and aim to resolve it within 30 days.

12Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our Website or services after changes means you accept the updated policy.